Shipping and Returns
We are based in Hong Kong and offer free shipping options worldwide.
Shipping Methods & Shipping Costs
Hong Kong Shipping
Shipping charges for your order may vary depending on the weight and dimensions of the order placed and will be calculated accordingly and displayed at checkout. Metair is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Order processing time
All orders at Metair are processed within 2-3 business days. Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Please note that shipping time for International orders may be delayed due to clearance at customs of designated countries and the required processing time may be subjected to the local e-Commerce import laws. Metair does not have control over this process and is not responsible for any shipping delay due to this reason.
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours. If you have not received a shipping confirmation email after 5 working days of purchases, please reach us at firstname.lastname@example.org. We will get back to you within 1 working day.
Exchange & Return
Hong Kong Exchange and Returns
For Hong Kong online orders, we will accept exchange and refund on damaged items within 30 days from the receipt of items. Please contact us via email@example.com or phone (+852) 5481 4903
International Exchange and Returns
For international online orders, we offer free exchange upon receiving proof of damaged goods. Please contact us via firstname.lastname@example.org.
Please note that our Exchange and Return policy is only applicable to online orders. Metair monitors returns to identify potential misuse or abuse of our return policies. We reserve the right to refuse service to anyone.
We will not accept any product return/exchange request for reasons that are not relevant to product quality.
Once an exchange or refund offer is confirmed, you will receive the choice of (a) a refund to your payment method ; (b) a replacement item sent to you (if stock is available) within 2-3 working days.